Unlike the command line, the email gateway cannot (obviously) interact with the user when editing an issue. To accomplish the same thing, you must cat a copy of the issue, edit it, and resubmit it with the file command. But when submitting a new issue, you must have a way to get a copy of a "blank" issue (a template fleshed out with default values, etc.). The request-blank-template command to the email gateway allows you to do just this. Email the gateway with a subject line of "request-blank-template (template-name)" and you should get a blank template, suitable for filing, in a matter of seconds (or minutes, depending on your email setup):

[vputz@yak_prime temp]$ mail yaktrack
Subject: request-blank-template defect 
(presses ctrl-D to terminate message)
Cc: (presses return)
Null message body; hope that's ok
[vputz@yak_prime temp]$ mail
Mail version 8.1 6/6/93.  Type ? for help.
"/var/spool/mail/vputz": 1 message 1 new
>N  1 yaktrack@yak_prime.w  Tue May  9 10:08  22/636  
& 1
Message 1:
From  Tue May  9 10:08:45 2000
Date: Tue, 9 May 2000 10:08:45 -0600

<?xml version="1.0"?>
<!DOCTYPE defect SYSTEM "defect">

<defect confidential='no' test='test_value'>


The template can be edited with your email program and resubmitted (be sure to use standard text, not HTML or other augmented text!) to the email gateway using the file command.